Shipping policy

 

 

At ProMountings, we’re committed to getting your gear to you quickly, safely, and hassle-free.

Order Processing

  • All in-stock orders are typically processed within 1–2 business days.

  • Custom or made-to-order items may require additional processing time.

  • Orders placed on weekends or holidays will begin processing the next business day.

Shipping Methods & Carriers

We ship via trusted carriers such as UPS, FedEx, and USPS. You’ll be able to select your preferred method during checkout when available.

Domestic Shipping (U.S.)

  • Standard shipping typically arrives within 3–7 business days.

  • Expedited options are available at checkout.

  • Larger items (such as track systems or commercial mounts) may ship via freight and require a signature upon delivery.

International Shipping

  • We ship worldwide!

  • International shipping rates and delivery times will vary by destination.

  • Customers are responsible for any applicable customs duties, VAT, or import taxes.

Tracking Your Order

As soon as your order ships, you’ll receive a confirmation email with tracking information. You can monitor your shipment in real time.

Shipping Delays & Exceptions

While we work hard to meet delivery timelines, unexpected delays (e.g., severe weather, carrier issues, or customs inspections) may occur. If your order is delayed beyond the expected window, please contact us at support@promountings.com or call 1-800-603-6765.

Oversized & Freight Shipments

Some larger products may require freight shipping. In such cases:

  • A team member may reach out to schedule delivery.

  • Delivery is curbside unless otherwise arranged.

  • Please inspect all freight deliveries for damage before signing.

Questions?

We’re here to help. If you have any concerns about your shipment or need special accommodations, feel free to contact our support team.