Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

How long does it take to process and receive my order?

1–2 business day processing, 3–7 business days delivery, expedited options available.

What is your return and refund policy?

30-day returns, original packaging required, 15% restocking fee if damaged/used, international orders final sale, orders over $1,000 final.

Do you ship Internationally?

We ship worldwide! International shipping rates and delivery times will vary by destination.

Orders

Below are some of are common questions about orders

Can I modify or cancel my order after placing it?

If you need to make a change or cancel your order, please contact us as soon as possible at info@promountings.com or call 1-800-603-6765 (Mon–Fri, 9am–5pm EST). We will do our best to accommodate changes before your order is processed and shipped. Once an order has been dispatched, it will need to go through our standard return process.

Can I track my order?

Yes! Once your order has shipped you will receive a confirmation email with your tracking information. You can also log in to your account at any time to view your order status and tracking details. Visit promountings.com/account to log in and track your order.

What payment methods do you accept?

Visa, Mastercard, Discover, American Express, PayPal, Google Pay, Apple Pay

Do you offer financing?

Yes! ProMountings offers equipment lease financing to help you get the equipment you need without a major cash outlay. Financing makes good business sense for a number of reasons — lease payments may be fully tax deductible, you can get 100% financing with no down payment, and payments are fixed so you never have to worry about floating interest rates. Leasing also conserves your working capital and preserves your bank credit lines while putting your equipment to use immediately. You can also expense your whole equipment purchase under Tax Code Section 179.

Getting started is simple — just three steps through LeaseProcess:

  1. Complete the lease application online, download and fax it, or call toll-free 1-800-942-9830.
  2. Sign and return the paperwork in the prepaid overnight envelope.
  3. Your order will be placed immediately.

Products

Below are some common questions about our products

How do I know which mount is right for my space?

It comes down to your ceiling or structure type. Ceiling mounts are ideal if you have drywall or a flat ceiling with floor joists above — they use gas spring technology to absorb vibration and reduce noise. Rafter mounts are designed for exposed ceiling joists or rafters, common in garages and basements. Wall mounts are the right choice when ceiling mounting isn't an option. I-beam mounts attach directly to exposed steel I-beams, typically found in commercial buildings or industrial spaces.

Are ProMountings products made in the USA?

Yes. ProMountings designs and manufactures its products right here in the USA. Every item is thoroughly inspected before it leaves our facility to ensure it meets our high standards for quality, safety, and durability. We take pride in delivering American-made mounting solutions that are built to last.

How does the gas spring technology work?

The gas spring acts as a shock absorber on every strike. When you hit the bag, it compresses to absorb the impact, preventing vibration from transferring into your joists or ceiling. This dramatically reduces noise — making it the best option for home gyms, apartments, or any space where noise and structural impact are a concern.

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What We Offer

CEIL WALL

Custom Rig Systems

From hex rigs to track racks, we design modular systems that maximize your floor space and training capabilities.

Mounting Solutions

Ceiling, wall, I-beam, and track-mounted systems engineered for your specific building structure.

Space Planning

Optimize traffic flow, equipment placement, and member experience with our facility design expertise.

Equipment Consultation

Not sure what you need? Our team helps you select the right combination of mounts, rigs, and accessories.

Upgrade Your Training Set Up

PROFESSIONAL GRADE Mounting Systems

CEILING MOUNTS5

Roller Mounts6

WALL MOUNTS1